Archive for the 'Direct' Category

Email bulletins, or print?

There isn’t an easy answer to this question.

On the one hand, email bulletins are simple, easy to put together and cheap to deliver. On the other, if you’re not careful with how you maintain your mailing list, you may be accused of spamming, what you send may not be what is actually delivered and your message may not even get by a corporate mail-server, no matter how well you know the individual it is addressed to.

On the other hand, printed mailers are more expensive, you have all the problems of street addresses and postage and just the sheer bulk of it all.

Ease of use has been a key factor in undermining the use of email for marketing purposes. Because it was easy, it was over-used. It still is. I am getting spam in German and Russian, and, just for the record, my knowledge of either language is not great.

Click-throughs used to solve some of the problems but too often they were used as Trojan horses to deliver viruses into your computer.

On balance, we’d always recommend short and simple email bulletins to people you know, or you have business relationships with. If you need to make clients and others more aware of what you are up to, then put that information in a website, or a blog like this.

Cover of Standard Bulletin magazine

Cover of Standard Bulletin magazine

If that doesn’t work, go back to print and deliver your message the old-fashioned way. Maybe that’s the reason why corporate magazines like The Standard Club’s Standard Bulletin are getting to be fashionable again.

Magazines like this have a stature and quality (if they are well-designed!) that it is difficult to replicated through any email.

Another development that’s easing the problems with the preparation and despatch of magazines, bulletins and mailers is the improvement in the quality of digital print.

Mailing addresses can be laser printed directly onto whatever material you need to despatch – no labels anymore!

Our most successful piece of direct marketing, ever

70% response? Impossible! (or not?)

70% response? Impossible! (or not?)

This direct marketing campaign happened when B2B eCommerce was the really sexy thing in IT.
Everyone was talking about it, and Ariba were the hot company within this particular technology.
The problem was that Ariba wanted to sell to big companies (Times Top 200, typically), their software was a big ticket item (for large companies it would have been a fairly substantial investment) and Ariba were new to the UK. They also wanted to talk at a high level (Finance Director).
Over a period, we jointly devised the idea of a remote-control car, branded and boxed, and a theme – ‘You can’t have power without control’ – to link the creative to the Ariba product. (’Control your spending, get better value from every pound you spend’).
WildWest sourced the car via a German company who manufactured in Hong Kong. We sent artwork for them to brand the car, which included the Ariba phone no. We thought we would have done a job even if we got the car onto an office shelf.
The key idea though, (the ’sting’, if you like) was that the recipient didn’t get the controller for the car until he returned a card – didn’t have to do anything else, though there were options to sign up for a seminar or request a meeting. The controller was similarly packaged and as soon as the card came back, it was sent off.
All this happened pre-Christmas (November) and there was a fantastic response – something like 60% in three days! There was telephone follow up just in case anyone was embarassed or had guidelines that didn’t allow them to accept (we would then send a donation to charity on their behalf). That allowed us to check whether the message had got across, if they remembered Ariba and what business they were in – all were great numbers.
We sent out about 240 of the cars. Final response was over 70%.
It wasn’t cheap. The whole exercise cost about 45k, but that was about the price of a dps in the FT – which was one of the other options considered.
Best of all was that Ariba got six sales direct from the campaign which paid for itself many times over.

Can Research Help You Build Market Share?

Sometimes, research is a powerful tool. Think about this as a model.

You start by asking questions about an issue that is live in your market. You give respondents the option to remain completely anonymous when they fill in your questionnaire. But, if they wish, they can leave a name and address and receive a full copy of the report when it’s complete. Give respondents an incentive to respond in the form of a donation to a charity.

Now, get the results in and compile the report. It should look credible and properly presented.

You can deliver that report to all the people who wanted it. You can feed the report into your PR campaign. (”Here’s what 200 managers said about…”). You could host a reception or seminar to tell clients or others about the results. You can use your web site to display headlines from the report you’ve written.

Do this once and it gets you noticed. Repeat it, and it begins to demonstrate your leadership qualities, and starts the all-important dialogue with potential clients that leads to new business.

We’ve successfully completed this programme with a law firm and a software company. It works!

Citroen Sport – Selling the Sponsor Package

Sports Media International commissioned this dramatic brochure to sell the Citroen Sport WRC package

Sports Media International commissioned this dramatic brochure to sell the Citroen Sport WRC package

Sports Media International help companies to select and evaluate sponsorship packages in many different sports – motorsport (cars and bikes), soccer and sailing are the principal ones used by the company’s clients – but from time to time it also sells sponsor packages to clients, like the Citroen World Rally Championship sponsor package. (More at www.citroen-wrc.com)

To help win attention, Wild West produced this stunning brochure, (in two languages) which utilised excellent photography and stunning design to deliver a real Wow! factor when it arrived on the desks of busy senior marketing officers at leading European companies.

Result? The sponsorship package was sold in weeks, even though it had  a substantial price tag, which reflected the kind of multi-country brand exposure that the sponsorship would provide.

Sports Media International are a long term Wild West client and partner too. Read more about what they are able to offer and the valuable experience they can provide on http://www.sports-media-intl.com/

As Sports Media will tell you, sport can be a huge factor in establishing brands (especially new brands from overseas) into the European market.

Thinking about Response? Think about Charity

Hardwicke's report on direct access to barristers

Hardwicke's report on direct access to barristers

If you’re looking to increase response from direct marketing or perhaps an email campaign, involving a charity can add a lot to your credibility, and increase your response numbers. We helped barristers Hardwicke to get response from a notoriously difficult legal sector by offering to pay a pound to charity for every one of their market research questionnaires which was returned.

 

Those questionnaires were an important way of introducing Hardwicke to a broad slice of their potential market and helped this young and energetic chambers put itself on the map, as well as gathering valuable research which in turn helped to fuel a PR initiative. Find out more about Hardwicke Building, and the expertise of this London barristers’ chambers at www.hardwickebuilding.co.uk

 

Unusual Assignments

Barclays Champions

We’ve created corporate ties for Charles Taylor and branded a pub for an internet security company (so that they could meet exhibition visitors in comfort!). We’ve packaged remote-control cars to launch a new company in the UK (our most successful piece of direct mail ever), and put a DVD in a briefcase to promote a software company to corporate clients. But probably the most visible of our unusual assignments is to produce the ribbons that adorn the trophy awarded to the winners of the Premier League each year.